Before contacting Toronto Ticket, please refer to the refund policy in the event organizer's profile details. To request a refund please contact the organizer by replying to your order confirmation email. Please allow up to 3 business days for a reply from the organizer and then please contact Toronto Ticket for further assistance.
Toronto Ticket allows the organizer to set their own refund policies, so in most cases you will want to check their refund policy first. The event organizer will have their event specific refund policies as part of their Toronto Ticket user profile.